Need help? Find your answer quickly
We’ve gathered answers to the most frequently asked questions in our FAQ, where 90% of our customers quickly find what they’re looking for.
Need to speak with customer support?
We’re here to help with any questions or concerns you may have. You can reach out to us by email at contact@octipa.com — we typically respond within 24 to 48 hours, 7 days a week.
If you prefer not to wait, feel free to browse our FAQ section, where you’ll find instant answers to most common questions.
What our customers are saying about our customer support
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D. Harris – Verified Review
"From a customer service perspective, this company is top-notch. I made a mistake with the size I ordered, and they had no problem sending me the correct one at no extra cost. I really appreciate the support team."
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Taylor – Verified Review
"My items were delivered quickly. For one of my orders, I needed an exchange because the high-waisted model wasn’t right for me. They generously let me keep the original items and sent replacements free of charge. I’m happy with both of my orders."
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John Cooper – Verified Review
"Hi, I had placed an order but never received the package. I contacted the shipping company, which clearly didn’t care. So I reached out to customer service, and Jade did an amazing job making sure I got my parcel. Big thanks to her!"
We’ve Got Answers to Your Most Common Questions
Where is my order?
You can track it using the link in your shipping confirmation email or click here to check your tracking.
When will I receive my order?
Orders are shipped within 24–48 hours and delivered in 6 to 10 business days.
My tracking hasn’t updated — is that normal?
Yes, tracking may take up to 48 hours to appear. If no updates after 3–4 days, contact us.
My order is marked as delivered, but I haven’t received it. What should I do?
Check safe places around your home and ask neighbors. Still nothing? Contact us.
Can I exchange if the size doesn’t fit?
Yes — we offer one free size exchange per order. Just contact us.
Are returns free?
The first size exchange is free. Other returns depend on the reason and condition of the product.
How do I return a product?
Simply email us at contact@octipa.com and we’ll walk you through the steps.